OneTouch Order Logo
OneTouch Order Logo

Documentation

Everything you need to know about running your business with OneTouch Order.

One Touch Order is a complete ordering and management platform designed for takeaway and delivery restaurants. It brings together everything you need to run your business — from taking orders at the counter and online, to managing your menu, tracking deliveries, and keeping customers coming back.

There are no third-party commissions. You own your customer relationships, your data, and your brand.

What's Included:

•POS Terminal — Take orders in-store, manage your day, and handle payments
•Online Ordering Store — Your own branded website where customers order directly from you
•Thermal Printer Integration — Automatic receipt printing for your kitchen and customers
•Marketing & Engagement Tools — Coupons, push notifications, email campaigns, and automated loyalty rewards

Hardware:

•Android Tablet — Your main point of sale terminal
•Thermal Receipt Printer — For kitchen tickets and customer receipts
•Bolted Stand — Secure countertop mount for the tablet

Everything stays in sync in real-time. When you update your menu on the POS, it instantly updates on your website. When a customer orders online, your POS alerts you immediately. When you assign a driver, they get the delivery details on their phone straight away.

POS Terminal — Your in-store hub for orders, checkout, and management

Online Store — Your customer-facing ordering website

Driver Companion — Navigation and delivery management for your drivers

Thermal Printer — Automatic receipt and kitchen ticket printing

The POS terminal is where you spend most of your day.

Screen Layout:

The screen is divided into three areas:

1. Category Sidebar (Left) — Your menu categories (Mains, Sides, Drinks, etc.)
2. Menu Grid (Centre) — The items in the selected category
3. Order Panel (Right) — Your active order, customer info, and checkout

Starting an Order:

•Walk-in — The default for counter customers. You can optionally type a name.
•Collection — Tap "Add Customer" and search by phone or name. You can also add a new customer.
•Delivery — Same as collection, but you'll also enter or confirm the delivery address.

Adding Items:

•Tap any item in the Menu Grid to add it to the cart
•Items marked "Sold Out" are greyed out and cannot be selected
•If an item has options (like sizes or toppings), a selection panel appears automatically

Customising Items (Modifiers):

•Selection Groups — Pick from a list (e.g., "Choose your Sauce"). Some require a minimum selection.
•Upgrade Groups — A toggle that changes the item (e.g., "Make it a Meal" — Yes +£1.50). May reveal further choices.
•Nested Options — Some choices only appear after selecting an upgrade.

Managing the Cart:

•Edit an item — Tap the pencil icon to change quantity or update options
•Remove an item — Tap the trash icon to delete it
•Per-item notes — Tap "Add Note" under an item for special instructions
•Order-level notes — Use the "Add Notes" button at the bottom

Discounts:

•Percentage off — e.g., 10% off the total
•Fixed amount off — e.g., £5 off

Checkout & Payment:

1. Choose Cash or Card
2. Mark as Paid (payment received) or Not Paid (pay later)
3. The order completes, a receipt prints automatically, and the screen resets

Today's Orders:

Tap "Today" at the top to see every order placed today. Each order shows order number, total, time, type, payment method and status. Tap any order to expand it, assign a driver, or reprint.

Incoming Online Orders:

1. Audio alert — A persistent chime repeats until you action the order
2. Notification banner — A card appears at the top of the screen
3. Review & Accept — Check items and address, then tap Accept. Add a time delay if needed.
4. Auto-print — Once accepted, the receipt prints automatically

Online Orders Management:

A dedicated page with a full status workflow: Received → Preparing → Ready → Out for Delivery → Completed. You can also void or delete orders, see estimated ready time countdowns, and assign drivers.

Your online store is a fully branded website where customers can browse your menu, build orders, and pay — all without any third-party marketplace fees.

Menu Browsing:

•The full menu loads instantly with categories displayed as scrollable sections
•A sticky category bar lets customers jump to any section
•Items with images display as visual cards; items without appear in a clean list
•Sold Out items show a badge and can't be ordered
•Sale items show the discounted price with the original crossed out

Adding Items:

•Simple items can be added with a single tap, with +/- controls for quantity
•Items with options open a full-screen modal with all modifier groups, special instructions, and a quantity selector
•The "Add to Basket" button is disabled until all required choices are made

Cart:

•A cart icon shows item count and running total
•Full breakdown: subtotal, discounts, delivery fee, service charge, and grand total
•Customers can adjust quantities, remove items, or apply a coupon code

Coupons (Customer View):

•Public coupons appear in a "Discounts & Offers" section
•Eligible items on the menu show the discounted price directly
•Coupon codes are validated instantly when applied

Featured Content:

•A featured slider showcases promoted items
•Instagram-style Stories appear as a carousel at the top of the menu

Offer Wheel:

If enabled, a floating button launches a spin-to-win wheel. Winning triggers confetti and generates a unique coupon code. Results are determined server-side.

A mobile-first app for your delivery team. Drivers log in with their own account and see only what they need.

How It Works:

1. You create driver accounts in the POS settings
2. Drivers log in on their phone via the Driver Companion app
3. You assign orders to drivers from Today's Orders or the Online Orders page
4. Drivers receive the order instantly with customer details, items, and address
5. Built-in navigation provides turn-by-turn directions to the delivery address
6. Drivers update the order status as they progress, which is reflected on the customer's tracking page in real-time

What Drivers See:

•Their assigned delivery queue
•Full order details: items, modifiers, notes, customer name, phone, and address
•One-tap navigation to the delivery address
•Ability to update order status (Out for Delivery → Completed)

Access from Settings → Customers on the POS.

Customer Address Book:

•Search customers by name, phone number, or postcode
•View each customer's total order count and last order date
•Add new customers with full details including address (with address autocomplete)
•Edit or delete existing customer records

At Order Time:

•Search for an existing customer by phone or name
•Select them to attach their details to the order
•Or create a new customer on the spot
•Delivery addresses are validated against your allowed postcodes

Bulk Operations:

•CSV Import — Bulk import customers from a spreadsheet
•CSV Export — Export all customers to a CSV download

Access from Settings → Coupons on the POS.

Creating Coupons:

Each coupon has a unique code and can be configured with:

•Discount Type — Percentage off, Fixed amount off, or Free Item (BOGOF)
•Target — General (anyone) or Targeted (specific phone number)
•Public/Private — Public coupons are displayed on your website; private ones require the code
•Min Order Value — Require a minimum spend before the coupon applies
•Max Uses — Limit the total number of times a coupon can be redeemed
•Validity Dates — Set a start and end date
•Applicable Items — Restrict to specific items or categories
•Active/Inactive — Enable or disable at any time

Coupon Types:

•Percentage off — e.g., 10% off the order
•Fixed amount off — e.g., £5 off
•Free Item (BOGOF) — The cheapest qualifying item from a chosen category is made free

How Customers Use Them:

•Public coupons are visible on the website in the "Discounts & Offers" section
•Customers can copy the code and paste it at checkout
•Eligible items show discounted prices directly on the menu

Smart Deals are special discounted offers shown to customers right before they checkout online.

How They Work:

1. You configure Smart Deals in Settings → Smart Deals
2. When a customer proceeds to checkout, they see a page of discounted items
3. Items are shown at reduced prices with the original price crossed out
4. Customers can add deals to their basket or skip and continue to checkout
5. Smart Deal items are flagged on receipts and in order history

This is designed to increase average order value by presenting tempting last-minute offers.

Access from Settings → Analytics on the POS.

Dashboard Filters:

•Time period — Today, This Week, This Month, This Year
•Payment method — All, Cash only, Card only
•Source — All, POS only, Online only

Metrics:

•Total Revenue — Sum of all order totals for the selected period
•Order Count — Total number of orders
•Average Order Value — Revenue divided by order count
•Cash vs Card Split — Breakdown by payment method
•POS vs Online Split — Breakdown by order source

Printed Reports:

Tap "Print Report" to print a full financial summary to your thermal printer.

Push Notifications:

•Compose and send push notifications to all subscribers
•View subscriber count to see your reach
•Notification history to see what you've sent before

Email Campaigns:

•Create email campaigns with pre-built templates
•Templates available: Receipts, loyalty rewards, re-engagement, thank-you messages

Featured Items:

Select items to highlight in a promotional slider on your online store homepage.

Stories:

Create Instagram-style story content that appears at the top of your online store. Upload images for story slides, reorder and manage stories.

When Receipts Print Automatically:

•When you tap Confirm on a completed in-store sale
•When you Accept a new online order

Both can be toggled on/off in Settings → Printer.

What's on the Receipt:

•Store Header — Your store name, address, and contact info
•Order Details — Order number, date, time, order type, and PAID/NOT PAID status
•Customer Section — Name, phone, address, and order history
•Items & Options — Item names, quantities, per-item notes, and grouped modifiers
•Order Notes — Any global instructions for the order
•Financial Breakdown — Subtotal, Smart Savings, coupon discount, delivery fee, service charge, and total

Configure your online presence from Settings on the POS.

Store Information:

•Business Name — Displayed on your website, receipts, and emails
•Phone Number — Shown on your website with click-to-call
•Address — Displayed on your website and in customer emails
•About Us — Custom text describing your business
•Logo — Your brand logo shown on the website and emails
•Header Banner — Full-width background image on your storefront
•Hygiene Rating — Food hygiene rating badge

Delivery & Fees:

•Delivery Fee — The charge for delivery orders
•Minimum Delivery Amount — Minimum order value required for delivery
•Free Delivery Threshold — Order value at which delivery becomes free
•Bag Fee — Optional packaging/bag charge
•Service Charge — Optional percentage or fixed service charge
•Allowed Postcodes — Which postcodes are eligible for delivery

Times & Hours:

•Opening Hours — Opening and closing times for each day
•Default Delivery Time — Estimated delivery time shown to customers
•Default Collection Time — Estimated collection time shown to customers

When your store is closed, customers can still browse the menu but are automatically directed to place a preorder.

Tracking Pixels:

Connect your advertising accounts: Facebook Pixel, TikTok Pixel, Snapchat Pixel, Google Analytics.

Other Options:

•Offer Wheel — Enable or disable the gamified spin-to-win discount wheel

One Touch Order automatically handles customer communication so you don't have to.

Order Lifecycle Emails:

•Order placed — Confirmation email with full order summary and a "Track Order" link
•Order ready (collection) — "Your order is ready for collection!" email
•Out for delivery — "Your order is on its way!" email
•Order completed — Thank-you email with a "Rate your Experience" link

Push Notifications:

•"Preparing your order! 👨‍🍳" — When you start preparing
•"Order Ready! 🛍️" — When collection is ready
•"On its way! 🚗" — When the driver leaves
•"Order Completed! 🎉" — With a prompt to leave feedback

Loyalty Rewards:

•Every 5th completed order triggers a 15% discount coupon
•Sent via email with a branded design
•Each coupon is unique, single-use, and expires in 5 days

Re-engagement (Win-back):

•Customers who haven't ordered in 14 days automatically receive a "We miss you!" email with a unique 15% discount coupon

For Merchants:

Q: Can I update my menu during service?

A: Yes. All menu changes apply instantly to both the POS and your online store.

Q: How do I mark an item as sold out?

A: Go to Settings → Menu, find the item, and toggle "Out of Stock".

Q: Can I have different prices online vs in-store?

A: The menu is unified — the same prices appear everywhere.

Q: How do coupons work with sale items?

A: Coupon codes cannot be stacked with items that are already on sale.

Q: Can I see who my most loyal customers are?

A: Yes. The Customer section shows each customer's total order count and when they last ordered.

Q: Can I void an order?

A: Yes. From the Order History or Today's Orders, tap any order and select Void. You must provide a reason.