Legal

Privacy Policy

Last updated: 22 May 2026

At OneTouch Order, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website, ePOS, and online ordering services.

1. Information We Collect

We collect information that you provide directly to us when you:

  • Create an account or purchase our services.
  • Contact our support team.
  • Use our ePOS or online ordering systems.

We also collect your customers' data on your behalf when they place orders through your OneTouch storefront.

2. How We Use Information

We use the collected information to:

  • Provide, maintain, and improve our services.
  • Process transactions and send related information.
  • Send technical notices, updates, and security alerts.
  • Respond to your comments, questions, and customer service requests.

3. Data Ownership

As a merchant using OneTouch Order, you maintain full ownership of your customer data. We act as a data processor on your behalf. We will never sell your or your customers' data to third parties or use it to market competing services.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All payment processing is handled securely by our integrated partners (e.g., Square) and we do not store full credit card numbers on our servers.

5. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies, but some parts of our service may become unavailable.

If you have any questions about this Privacy Policy, please contact us at support@onetouchorder.co.uk.